Trolleys.app Acceptable Use Policy

Trolleys.app is crafted for small businesses, from your first sale to scaling your production. Our mission is to empower you, the creator and manufacturer, to run your business as you see fit, providing you with the tools and flexibility to scale. This philosophy guides how we build and operate our platform, and we strive to maintain this consistency throughout our business.

As every small business owner knows, running a business means taking full responsibility. The primary rule for using Trolleys.app is: you are responsible for adhering to the rules of our platform, your partners, and the law. These are the principles behind our expectations in more detail:

You can’t use Trolleys.app to do anything that’s illegal where you do business. We understand laws and regulatory frameworks can be complex, but in choosing a market to enter and products to sell, you, the merchant, are making a commitment to take that market seriously, and we trust and expect you to understand applicable boundaries. You must likewise respect that certain business activities are not supported by our platform, such as uploading Protected Health Information subject to HIPAA.

You can’t breach the social contract of commerce. There are activities we don’t allow on the platform because they breach the social contract of commerce. This means you can’t call for, or threaten, violence against specific people or groups. And you can’t sell products that facilitate intentional self-harm.

You need to follow our agreements with you. While we don’t want to burden you with a lot of paperwork, our Trolleys Terms of Service are important for how we operate. Our agreements bind you as a merchant and explain the platform rules you must follow.

Payment Terms (and terms from other add-on products) can also apply. Trolleys.app offers a range of products and services that leverage partnerships with other organizations. When you use one of these products, you are interacting with an entire supply chain of businesses: for example, the Trolleys.app payment application involves an ecosystem of processors, card networks, and banks working together. If you use these services, you need to respect how the supply chain works and what terms are asked of you.

We are an electronic commerce platform: most product eligibility or takedown disputes that entrepreneurs may encounter originate from outside Trolleys.app, including from regulators and third-party IP rights holders. In these circumstances, we’ll give you notice and tools to self-manage your risks and disputes when appropriate.

We expect you to act in good faith. If you don’t, account-level action may be appropriate. We don’t like to see people try to “game” systems to avoid constraints they don’t agree with. We also don’t tolerate anyone defrauding Trolleys.app, other merchants, or buyers, using Trolleys.app as a platform to send spam, or for other malicious practices. In those cases, while we try to minimize impact to business as a first-order principle, account-level action is oftentimes more appropriate.

When you build on Trolleys.app with these principles in mind, we will give you notice, grant you opportunities to self-remediate conflicts, default to enforcement at the product level, and take account-level action as a last resort when appropriate. Finally, as with all great products, we expect to iterate on and update these principles from time to time.

Email address: letschat@trolleys.app

Phone number: 202-449-4962

Physical Address: 2001 L Street Northwest Suite 500, Washington DC 20036

Country: USA